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Saturday, January 27, 2001
i long for the day i support matter transporters...so i can reach through the phone and bitchslap some of these whiners....guy called for the 5th time to bitch about his slow downloads...i sent him to test site and he hits 1000 kbps on the 50 mb test file..on a saturday night during peak hours too...any of you gonna bitch about 1000 kbps?? he thinks we are throttling him at that too
posted by Hack Saw at
7:59 PM
wow i told a guy.."we must refresh your ip, type in w i n i p c f g...so the dumbass PUNCHES THE NUMBERS INTO HIS PHONE keys....i spewed coke all over my pc i laughed so hard i about choked
posted by Hack Saw at
7:59 PM
Friday, January 26, 2001
was informed turnover rate for my job is almost 100%...jeez macdonalds keeps people longer...how many jobs can you be a seasoned professional at after a few months? when i get angry calls from so called "network admins" who have had "10 years in the business" i tell em hey i had like 3 weeks training what the fuck ya callin me for einstien fix it yourself mr mcse, i will hold the wrenches for ya while you crawl under the server
posted by Hack Saw at
11:13 AM
a guy calls in..."im getting errors when i check my email" so we go into Outlook to check settings....he has 52 EMAIL ACCOUNTs...holy shit ya think thats enough?? told em hey i will fix your cable email account but as for the rest you are on your own...he goes nuclear "what kind of fucked up support do you call this?" so i fix his problem...by havin him search out a tiny file and delete it..ooops that was your password file?? good luck gettin all of those back loser
posted by Hack Saw at
11:06 AM
Thursday, January 25, 2001
So what happens when morons upgrade to Win2000 Pro? i try to have one remove his tcp/ip stack to reinstall it...the dumbass CAN"T because he didn't know to make himself admin of his OWN pc...so he didnt have permission to remove it..and had no clue how to change that..adios fool call me back when ya figure that one out:)
posted by Hack Saw at
11:23 PM
Email Idiocy with an account you get several email addresses, one master and a few subs...so our brilliant customers sometimes makup an email address, and a password, and put them into Outlook Express and then get hacked off when they don't work..."Hey i know what im doing.. i have entered the correct pop and smtp servers" yea dumbass but you don't just CREATE an email address outta your fertile imagination and have it work...it has to be setup on the email server itself..do you think we are psychic or what?? how the hell we gonna know to enter it into the system so it will work if you havent called or used the Admin feature on your account??? do they think i wake up suddenly in the middle of the night "wow joe blow from montana has created a new username and password ..I'll grab the batphone and call in to make sure it works"?? give us a break and read the friggin help webpage if you are really clueless. i thought at one time broadband users might be a little smarter than 56k users..boy was i wrong
posted by Hack Saw at
10:23 AM
its not like we don't wanna help people...nothing makes my day better than some poor old lady calling cause she cant connect, i usually get em online (barring outages) in about 5 minutes and they are like "You are so good at this..thank you SO much, we love your service"....but that don't last long cause the next caller is bitching about the newserver not letting him download his porn fast enough...or whining about his paltry 100kbps download speed "my 56k was faster than this crap" holmes if your 56k can download at 100kb why the fuck did you get cable? and any idiot should know on a good day..with a perfect connection and a high wind blowing up its ass..a 56k might get what..5 or 6 kb max?? do the math sherlock and keep in mind i don't give a red rats ass if you cancel service
posted by Hack Saw at
10:03 AM
NetWork Numbskulls #2 and..the 2nd type of home networker is using hubs, routers, and connection sharing software and cant get it working..and thinks "oh i can hose the techs into helping me screw them out of multiple pcs using my single connection" ...the thing is they are also fools who tell me the ip of the pcs connected..i ask the ip and they say "oh its 192.xxx.xx" then swear they don't have a network of any kind. Doh 192. ip addresses are INTERNAL ONLY for networks..apparently they don't realize this and somehow think we dont know it...and get really mad when we tell them the facts. "You ARE on a network..when you refresh you ip repeatedly and continue get a 192. ip address you are on a friggin home network" I mean you just cant beleve the storys they tell me.."its my husbands pc and i have no idea how he has it setup" "i got this pc from someone else and don't know how it got this way" Some outright lie repeatedly and cant understand why their lies don't work. A few pissed me off so bad i did tell them what to do...lol i bet their network never works again either:)
posted by Hack Saw at
9:56 AM
NetWorking Numbskulls. #1.......i get calls all the time from 2 different types of home networking users, A. "i bought a 2nd ip number and cant get the other pc to connect" ...boy do these idiots get mad when they find out we DONT SUPPORT networks..oh you can get it to work easy..and to make it work properly you DO need a 2nd ip for the other pc..but DONT be dumbass and call us and expect us to troubleshoot YOUR home network...jeez do you have any idea just how many problems a novice can create when making a network in the first place? That gives dummys 2 times the cords and connections to fuckup with and a near infinite amount of configuration settings to get wrong..i would rather repair the damage left by 1000 rabid monkeys let loose in a nuclear facility than fix your network problems..oh i tried a few times and the results were not pretty:)
posted by Hack Saw at
9:45 AM
Sunday, January 21, 2001
a usual for tonite....1st level support...tier 1...(clearly highly trained professionals) transfers me a call..tech says "doh we cant get this guy online please give'em a try,,,so i let em transfer the customer to me...."cant get connected wtf is the problem with your service??" i ask the guy "ok..what lights are on on your cable modem? hes says "none" i venture "umm sir is it ..plugged in?" as usual the freakin power cords lying there unplugged. and these guys make more than i do??
posted by Hack Saw at
2:05 AM
one thing ya learn fast is just how people in different parts of the country handle broadband...or lack thereof....we have so many network problems in certian parts of florida that a mere id of a caller is enough to piss you off.......every call id i see from that area is someone calling to bitch about no service....i asked why it was so hosed all the time and was told ithey have a lotta thunderstorms there and high winds ...and after months ya just wanna tell the irate biyatchs who call to fuckin MOVE"our service in your area SUCKS and if you really want dependable hi speed connections get the hell out of the entire side of the state you're on
posted by Hack Saw at
1:58 AM
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