The world is full of stupid people....

What happens when you take an Texan biker, and put him behind a tech support number?

You get tales of idiocy, or course...

My Tech teacher..a nice guy...a zen linux master and a really smart dude to be working in such a hellhole...was out on the patio..an area where we smoke and bitch about braindead customers on breaks......continues to refer to my contract as a "black hole" he dumps class after class into it but it never gets full and even shrinks constantly...turnover for my job is 160%...i take that to mean EVERYONE who is trained QUITS and people who are already there leave too...mcdonalds dosent have a turnover rate that high...wow some career move on my part eh? They do whats called "hotplugging"...thats when they bring out new trainees and stick their headsets in my phone setup so that they can hear me work and see me deal with live calls....most are people off the street and few have many..if ANY computer skills... one was a sweet russian babe..a blond who would make the cover of playboy easily..only she had a thick accent and sounded like Natascha from the Rocky and Bulwinkle show..i had to let her take a few training calls and she was really freaking customers out..aside from not knowing the OS she had to repeat everything 20 times for anyone to understand it..some customers asked for someone who spoke english and upset her..a shame shes a knockout but not gonna be tech material unless we lose the cold war sometime soon...one was just out of training..on the floor 2 weeks and put a customer on hold during a difficult call...and just walked out...quit without a word. Another guy..one from my class..had a great average handle time..or AHT..err till they found out he was just HANGING UP on customers...over 800 so i heard...he was ..of course fired.
Bumpersticker on car next to my parking spot "KEEP HONKING...IM RELOADING"
posted by Hack Saw at 8:44 AM- Discuss this post-

more fun in tampa bay- got in today and at 7 am apparently people got in in sunny florida and realized the DEVASTATING STORM they had last nite..which downed powerlines, trees,phones and spawned multiple tornados...had DARED interrupt their internet access. They began to freak out as thousands called.."i cant get on the internet" some had no power but somehow the first thing they missed was their email. Tornados cut across multiple nodes..designed like rings..and like christmas lights all the unfortunates before and after the cut lines had no net..and panic ensued! It was so bad we couldnt even transfer people who were offline to the local affiliate for repairs...all inbound lines were PACKED to MELTDOWN status with enraged customers who couldent get on...and couldent even report they were out...so i get the fun job of telling them they are OUT for the COUNT...like dont expect internet for a week or more in some cases...many had what appeared and sounded like mental breakdowns as i told them the sad news:) i only wish i had some of it on tape...wailing...crying...shouting..cursing...threats..lawsuits (yea right holmes u didnt read the user agreement apparently)...nonstop calls from 7am till 8pm when i got off mercifully and left the nightshift to suffer tortures of the damned and crys of freaked out customers
posted by Hack Saw at 10:16 PM- Discuss this post-